Frequently Asked Questions
Q: Are Ricos Cheese Sauces, Nacho Chips & pre-popped Popcorn Gluten Free/ non-GMO/ Kosher/ Organic/ Halal/ Vegetarian?
Gluten Free: Our Gourmet Nacho Cheese Sauce, Chips and Popcorn are gluten free.
Our Condensed Aged Cheddar Cheese is not.
Non-GMO: Ricos Popcorn proudly uses Non-GMO corn.
Kosher: Everything’s kosher with our Pickles and Popcorn.
Organic: Currently Ricos does not offer any organic items, but we’re always developing new products, so stay tuned!
Halal Diet: Our Premium Nacho Cheese Sauce meets the Halal diet.
Vegetarian: Our Premium Nacho Cheese Sauce meets the vegetarian diet.
Q: What are the ingredients and nutritional facts?
A: All of our Ricos Products are nut and gluten-free. The only “certified” gluten-free product outside of our cheeses; aside from our Condensed Aged Cheddar Cheese, and chips is our popcorn. If you’re interested in learning more nutritional information about our products, please feel free to reach back out or visit our website for more details at: https://ricos.com/products/product-category-cheese-sauce/product-category-ricos-cheese-sauce/
Our products are made from 100% delicious magic! Just kidding, you can find nutritional info here:
Cheese
Chips
Popcorn
Jalapenos/ Pickles
Q: Do Ricos Cheese sauces have MSG?
A: Our Condensed Cheese and Queso Blanco do not have MSG.
Q. Do Ricos Cheese Sauces contain animal enzymes?
A. We have many cheese sauces at Ricos. The following products do not contain ingredients from an animal source. They use rennet which is from a microbial or non-animal source:
Ricos Gourmet Nacho Cheddar Cheese Sauce
The Ricos cheese sauces produced in the 3.5oz cups
Ricos Queso Blanco
The Condensed Aged Cheddar Sauce is produced using lamb and pork-based rennet.
Q: How do I use this product?
A: Any way you like! For some inspiration, here’s some of our fave recipes: https://ricos.com/recipes/
Q: How do you store Ricos Cheese?
A: For maximum deliciousness we recommend eating within 4 days of opening. Make sure the opened container is properly covered and refrigerated.
Q: Can I refrigerate Ricos Cheese?
A: Opened Ricos Cheese containers that have been covered properly can be refrigerated for up to 5 days.
Q: Can I freeze Ricos Cheese?
A: Freezing Ricos Cheese Sauce will result in loss of consistency upon thawing. It is recommended to not freeze the cheese.
Q: Is the Cheese microwavable?
A: Our cheese is totally zap-able! Just make sure you pour into a microwave safe container.
Q: Temperature preference?
A: Like the famous fairytale, we believe the perfect temperature isn’t too hot, isn’t too cold but the perfect in between. It’s all about finding the perfect warmth for you!
Q: Can I dilute the ready to serve product? If so, by how much?
A: Get more for your money is just what we had in mind when Ricos developed its most popular formula. The formula allows the addition of up to 52 oz. of water or jalapeño juice or a combination of both for additional yield.
Q: Why does my Cheese Sauce become watery once opened and refrigerated?
A: Once a cheese container is opened, the product is exposed to its surroundings where various enzymes can break down the thickness or viscosity of the cheese-based sauce. Use of utensils that have come into contact with saliva (double dipping) or any other food may accelerate the loss of viscosity of the cheese sauce. Assure that the container is tightly sealed with the proper lid or covering.
Q: Where is your product available locally?
A: Check out our available retailers in your area: https://ricos.com/find-us/
Q: Are your products available outside of the USA?
A: Please reach out to exports@ricos.com so we can find you Cheese, Chips, Popcorn, and Pickles.
Q: Are your products available on Amazon?
A: Yes! You can find all your favorites Ricos Products here.
Q: Can you ship your products to me?
A: Hey, let’s get you some cheesy products! You can check out Amazon or your local grocer if they have a delivery service.
Q: Can’t find Ricos Products in your local store?
We’re spreading the cheesy goodness as fast as we can —visit Ricos.com to see which retailers carry our products.
We’re crying cheesy tears! 😭 Take this form to your local grocer to request Ricos products: Product Request Form
Q: Popcorn?
A: Thanks for popping in! We know you and Ricos popcorn are butter together, but production and supply shortages have us in a bit of a pickle. We’re working as fast as we can to get your favorite popcorn snacks back on the shelf. We appreciate your patience and thank you for your support. Keep an eye on our social channels for updates and stay cheesy!
Q: Can I get a coupon?
A: We’re so glad you love our products. Check out your local grocer for promotions, like H-E-B’s yellow coupons.
Q: Where can I find the truck?
A: Check out our event page on Facebook for where the truck might be! Stay Cheesy!
Q: PR or News Media Requests?
Thank you for reaching out! Can you send us more information via DM or marketing@ricos.com?
We’ll direct this to the correct personnel. Appreciate it!
Q: Influencer Requests?
We’re so thankful that you would like to represent our brand! We love working with creators. We will keep you in mind for our future campaigns. Please send us an email to pauline.wolda@archpointgroup.com with more information. Thanks!
Q: What can you offer in terms of marketing support?
A: We offer a variety of standard point of sale materials –free of charge. Please contact your sales representative for more information.
Q: Marketing requests and concerns:
A: Thanks for thinking of us! Please reach out to marketing@ricos.com with more information. Thanks and stay cheesy!
Q: Donation requests:
A: Thank you for think thinking of us! Please email your donation request to donations@ricos.com to start the approval process.
Q: Sponsorship request for sports team:
A: Thank you for think thinking of us! Please email megan@ricos.com to see if we can help out the team.
Q: Sponsorship request for charities or other organizations:
A: Thanks for thinking of us! Currently Ricos partners with the Juvenile Diabetes Research Foundation, a cause close to our heart.
Q. What are your Cash & Carry Store Hours?
A. Our San Antonio Liberto Cash & Carry Store is located at 830 S Presa Street, facing the Devine side street in San Antonio, TX.
- * It is open Monday – Friday 8am to 5pm. Stop by!
- * Summer/Fall hours, April – October: Our Cash & Carry is open Monday – Friday 8am to 5pm.
Q: Purchasing in Bulk:
A: Thanks for reaching out! You don’t have to be a store owner to purchase our products in bulk, however, the only way to do so is by visiting our Cash and Carry, open Monday – Friday 8am to 5pm and 8am to 12pm on Saturdays. Stay cheesy!
Q: What is the cost of equipment?
A: The cost of equipment varies. Our equipment is designed to pay for itself in a short span of time. Please contact your sales representative for more information.
Q: What is the difference between an Automatic Pump and a Gravity machine?
A: The Automatic pump is more effective as it efficiently extracts the cheese out of the bag, resulting in a lower waste ratio. The gravity machines rely on weight to push the cheese out of the bag, resulting in higher waste and longer dispensing times.
Q: Products concerns and issues:
A: Quality and customer satisfaction are very important to us! Can you please submit your concern here so we can work on a solution: Product Feedback Form
https://ricos.com/contact-us/product-feedback/
Q: Recyclability/ Waste Concern/ Lid Inquiry:
A: Thank you for bringing this to our attention. Our plastic lids are used to prevent waste and can be recycled after they are done being used. However, we see your point and will send this to our internal products team. Appreciate it!
Q: Careers at Ricos:
A: We’re so thankful that you would like to join our Ricos family. To see available positions, click here: https://ricos.com/contact-us/careers-at-ricos/
Product Feedback
If you have additional questions or have feedback on a recent Ricos Product purchase, please use the form below to send us your information.
